Privacy Policy

Thermal Rolls Canada is committed to ensuring that all visitors to our website have their privacy protected. This page summarizes the privacy policy and practices on our website.

Information Collection & Use

Thermal Rolls Canada does not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We will only obtain this information if you supply it by sending us an email or by filling out a form in a secure portion of the site. Specific collection areas of this site are outlined below.

All personal information held or collected is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.

Only employees who need the information to perform a specific job (for example, our billing or customer service representative) are granted access to personally identifiable information. Our employees use password-protected computers. Furthermore, all employees are kept up-to-date on our security and privacy practices. If at any time new policies are added, our employees are notified and reminded about the importance we place on privacy and what they can do to ensure our customers' information is protected. We may use this information from time-to-time to contact you about service updates, changes to our systems and procedures. This information is kept for as long as Thermal Rolls Canada is in business and it is stored at its office. We protect all personal information in our custody with strong security safeguards, including strict access controls.

Request / Comment Form & Registration

In order to request more information, a user may be first asked to complete our Comment/Feedback form. The user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. This information will not be sold, rented or given to any third party without the users prior permission.


We occasionally uses "cookies" to track how our visitors use this site or to determine sites previously visited. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess and improve site efficiency. The system will notify you before any cookies are used so that you may refuse them, and the refusal of cookies will not affect the site performance or restrict your ability to access information from this site. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a website to allow it to monitor your use of the site.)


Subject to the limitations below, Thermal Rolls Canada does not share your personal identifiable information with others, unless you have authorized Thermal Rolls Canada to do so.

In the event that a third party is used to assist Thermal Rolls Canada and personal information is provided to that third party to achieve its task, Thermal Rolls Canada will take all efforts to ensure that the third party is PIPEDA compliant. Thermal Rolls Canada will have on file any third parties privacy policy and provide Thermal Rolls Canada privacy policy to said party. A likely third party may be a shipping company to ship orders and a credit card processing company to collect credit card payments. These companies do not share any personally identifiable information for any secondary purposes.

Correction / Updating Personal Information

If a user's personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. Emailing or phoning any one of our Customer Support representatives will be able to accomplish this.

Choice / opt-out

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by requesting removal at anytime.

Questions or comments regarding this policy, or the administration of the Privacy Act may be directed to us by e-mail to or by writing to Thermal Rolls Canada,  3504 Francis Hughes, Laval, Quebec, H7L 5A9 CANADA. If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner at 1-800-282-1376 or