Orders over $75 (before taxes) qualify to ship Free Ground Shipping Service. This applies to all provinces in Canada except the North West Territories, Nunavut and Yukon. We do not ship any orders outside Canada.
Most orders received before 1:00PM EST (Mon-Fri, excluding holidays) will ship the same day.
Our goal is to have all orders shipped within 48 hours of receipt. If we cannot ship your order within that time frame we will notify you of the expected ship date. Orders are shipped by Ground service or least expensive method as determined by Thermal Rolls Canada. You will receive a shipping confirmation email with shipping details and a tracking number for your order. You also have the option of making arrangements with our customer service team to pick up your order from our warehouse or use your own shipping company.
Changes to our shipping rates may occur without notice. Please verify the shipping cost during checkout. Customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries. We are not responsible for lost or stolen shipments.
Extremely heavy/large orders
Large orders that cannot ship via standard ground service; will ship via LTL truck service. Please allow extra time for delivery based on the availability of carriers. All LTL shipments that are Dock-to-Dock will not incur any additional charges if they qualify for free shipping. Lift-gate service and/or residential deliveries will be subject to additional shipping charges. We will contact you to confirm the LTL delivery method you require before shipping your order. Customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries. We are not responsible for lost or stolen shipments.